Bat Retailers

PingMaster for Bat Retailers

PINGMASTER BENEFITS

PingMaster can help Bat Retailers in the following ways;

  • Increase online sales by giving customers confidence with their bat purchase
  • Spend less time with each customer, because they can better self-serve
  • Develop a point-of-difference between other bat retailer competitors with PingMaster
  • Improve repeat customers who want their bats ping-tested

PingMaster for Bat Retailers

PINGMASTER BENEFITS

  • Increased customer satisfaction, because customers get what they pay for. If your customers have a positive experience when buying their bat from you, you will get repeat business. Guaranteed.
  • How many bats do you sell online? Watch this proportion of your market grow exponentially when customers can actually see the quality of the bat they are buying, with PingMaster. Whilst customers still can’t feel the bat before purchasing, they will know how good it is and whether the bat ping profile suits their game. This takes away a lot of the customer’s anxiety about buying a bat online.
  • Bat retailers won’t need to spend as much time educating customers on what to look for in a bat. They can spend more of their time doing value-adding work, as PingMaster has done the work for them. What proportion of your customers use a lot of your time to help them choose a bat that has good ping because they have trouble deciding? PingMaster makes choosing a bat easier for the customer, allowing you to do other things.
  • Bat retailers that also perform bat repairs and re-handling can also test the broken bat before and after the repair to determine the effectiveness of the repair/rehandle.
  • Bat retailers can have different pricing models to run their business. Bats that have high ping can be priced accordingly, regardless of how much you paid for the bat from a bat manufacturer who hasn’t used PingMaster to rate their bats. Bat with low ping can be priced as per normal, or with sale price discounting.
  • Bat retailers, if they have access to their own PingMaster machine, can offer a PingMaster service for customers who already have a bat, but are looking for a new one. Customers can have their existing bat tested, for a fee, which will give them baseline information to help them choose their next bat.

Frequently Asked Questions

FAQS

What do I do with all the bats that have low ping? Is anyone going to buy them?

This question is fair enough and PingMaster proposes the following business model.

Ping testing is of most benefit to those customers who are prepared to pay the most for the highest ping bats. High ping bats are rare and with rarity comes price. This is the same as “Players Grade 1+” bats that amount to <1% of all bats on the market and which command prices of >AUD$1500. The difference here, is that Players Grade bats are priced based on how they look, rather than how they perform. However, most cricketers don’t care how the bat looks, they care how it performs.

A bat that is ping tested is not the same as one that hasn’t been tested.

The manufacturers recommended retail price (RRP) is for a bat with unknown performance. A PingMaster tested bat has known performance. It is now not the same product. The manufacturers RRP no longer applies for a PingMaster tested bat.

All bats that have been tested with PingMaster can be re-valued according to their ping levels.  An example might be the best way to explain.

Lets assume a bat retailer has 40 bats available with the following range of RRPs, based on different grades of willow

8 x AUD$300, 8 x AUD$500, 8 x AUD$700, $8 x AUD$900 and 8 x $1100 bats.

The following total revenue for all 40 bats would be

AUD$2400+ AUD$4000 + AUD$5600 + AUD$7200 + AUD$8800 = $28,000

The average bat RRP for all 40 bats is AUD$28,000 / 40 = AUD$700.

Lets take 4 bats from each RRP band and have them ping tested. We now have 20 original bats with an expected total revenue of AUD$14,000 and 20 PingMaster tested bats, which we can now re-value based on ping, as the original RRP was for untested bats.

We would expect that there will be some range of ping, that would be similar to the following normal-distribution, bell-curve that looks like this.

The following PingMaster data was obtained using 24 used bats and 24 new bats. The distribution of ping follows the normal, bell-curve profile. There will be a small proportion of low-ping bats, a larger proportion of average-ping bats and small proportion of high-ping bats.

The new RRP of ping tested bats can be priced accordingly, with the cost of the PingMaster testing factored in. The difference is now that customers can have confidence in the performance of the bat they are buying and customers are prepared to pay a premium for known bat performance.

For the 20 PingMaster tested bats, the new RRPs for these bats could be as follows

3 x AUD$330, 5 x AUD$550, 5 x AUD$800, 4 x AUD$1100, 3 x AUD$1300

The total revenue for all 20 PingMaster tested bats would be

AUD$990+ AUD$2750 + AUD$4000 + AUD$4400 + AUD$3900 = $16,040

The average bat RRP for all 20 PingMaster tested bats is AUD$16,040 / 20 = AUD$802.

The cost of PingMaster testing would be much less than the additional $2,040 in revenue received. Even if the 3 x AUD$330 low ping bats weren’t sold, the additional revenue would still be more than the untested bats.

In this example, the highest ping bats are still being sold for less than RRP’s for Players Grade bats with unknown performance. It would be reasonable to suggest that these highest ping bats should be priced higher than AUD$1500 for, rare, high-ping bats. Therefore, total revenue expectations are likely conservative in this example.

Customer feedback has indicated that cricket players want a level of certainty in their bat. If they cant afford the highest ping bats, they want the best bats they can afford.

Some players, however, can only afford the lowest price bats, so they will still buy the cheapest, AUD$300 untested bats, until they are sold out. Then they will move to the AUD$330 ping-tested bats.

This is why it would be of value to have a proportion of bats that are not tested for ping. These cheapest bats will continue to appeal to the budget-conscious customer that either cant afford a higher priced bat, or simply don’t need a high performing bat in the first place.

Interested in Using PingMaster?